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Aya Contigo's
Privacy Policy

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The principles of our privacy policy are as follows:

We want you to know that we take your privacy very seriously. Your privacy is very important to us.

We will only collect minimal and basic information about you to improve the product experience and optimize impact. We strive to strike a balance between your privacy and your experience. 

We will only use information transparently and for your benefit, and only with your permission.

We will only store your personal information for as long as we have reason to keep it and will delete it when we no longer need it.

Full Privacy Policy

This privacy policy describes how your personal information is collected, used and shared when you download the Aya Contigo app from the Google Play Store, App Store, or view the Aya Contigo app through this link https://app.ayacontigo.org or https://app.ayacontigo.com

1) What information does Aya Contigo collect?

 

The Aya Contigo App itself does not collect any personal information from users.  When users voluntarily communicate with the Aya Contigo chat support team (either through the App chat, our WhatsApp number or email address), we will have access to the information you choose to share with us ("Voluntary Information").  We will always ask for consent to collect any Personal Information and consent to share this information with trusted referral partners.  You are free to decline our request for your personal information, understanding that we may not be able to provide you with some of your desired services with our trusted referral partners.

We collect certain information about your device, including information about your browser, IP address, time zone and some of the cookies that are set on your device. In addition, as you browse the application, we collect information about the individual pages you view, and information about how you interact with the application. We refer to this automatically collected information as "Device Information".

2) How will your information be used?

 

The Aya Care Team will collect Voluntary Information such as demographic data to understand and improve Aya Contigo's operations and services. Other Voluntary Data, such as email, phone number and name, is also collected to ensure appropriate referral to trusted partners only if necessary, and to solicit feedback about your experience with Aya Contigo and our partners.  We will only use anonymized or aggregated Voluntary Information for research and analysis purposes. 

We use the Device Information we collect to help us detect potential risks and fraud (in particular, your IP address), and more generally to improve and optimize our App (for example, by generating analytics about how users navigate and interact with the App, and to evaluate the success of our outreach activities).

3) Data security and retention

 

We use reasonable security practices and procedures, including administrative, technical, operational and physical safeguards, to protect your personal information.  We only retain the information we collect for as long as necessary to provide you with the requested service. We will protect the data we store by commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.

4) Compliance with laws and law enforcement.

 

If you choose to share Voluntary Information with us, we may share such information only to the extent required by Canadian law in these circumstances:

  • To comply with a subpoena or similar legal process.

  • If we believe in good faith that sharing such information is necessary to protect our rights, protect your safety or the safety of others, or investigate fraud

 

We are committed to prioritizing/defending the universal human rights (as per the UN Human Rights Charter) of all our users and will work with our legal partners to do so before putting any of our users at risk.

5) Links and referrals to other resources or services

 

The App may link to external websites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility for their respective privacy policies.  We encourage you to review the privacy policies of these external sites you are visiting.  

The Aya Contigo team has carefully chosen and partnered with trusted third-party organizations to refer users to appropriate services upon request.   We have privacy and security protocols and agreements in place with these trusted partners, but cannot accept responsibility for their respective privacy policies.  We encourage you to review the privacy policies of each trusted partner before using their services.

 

6) Changes to this Privacy Policy

 

If we make changes to our Privacy Policy, we will post those changes on this page or make this revised information available to you.

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